Testimonials
We received excellent customer service from Joe & the Polar Bear team. We have multiple AC units for our house, and two died within a week. Joe came to do the diagnostic himself and gave a quote same-day so that we could speed up the process and start to cool our house again in the July heat. Happy customers for years, and would recommend to anyone!
It's been 11 years of our experience at Q street with Polar Bear and it is the same impeccable service. Owner of the company is still personally supervising all difficult situations. Let me tell you with time it is getting more like family relations. And for preferred and dedicated customers they have a serious discount. Best prices for A/C in DC.
Angel is an excellent technician and is always prompt, courteous and knowledgeable
I only use Polar Bear because they courteous, responsive, and very reliable. I don't even bother calling anyone else for all of my HVAC needs. They are the best in the DC are! You can count on them!
I have been pleased with Polar Bear since I began using them. Provide great service from the initial reminder of service visits remaining and the service person is very good and completes a thorough inspection and then sends a report without prompting.
We love this company and have used them for everything from maintenance to installing new HVAC and heating systems. They are a small company that communicates well internally and is super attentive to their clients. Can't recommend highly enough.
I had a great experience after my heat had gone out on a recent especially frigid day. Alex and another technician came promptly, resolved my issue quickly, and were polite in explaining what had happened to my system. I'd highly recommend Polar Bear for others.
Easy to work with and communicative!