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Polar Bear Air Conditioning & Heating Inc - Testimonials

Testimonials

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Thomas Black, Two years ago

Fast, efficient, friendly, effective.

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Tim Rann, Two years ago

Very friendly team and easy to schedule. Purchased the 2x annual service contract. The first AC inspection went smoothly, although the technician didnt really clean anything (just made sure everything in working order). Suggested I use a hose to clean the condenser on my own - had hoped they would do this.
My unit started leaking a few months later, causing some minor flooding in my basement. Had to call Polar Bear a few times over the weekend before they confirmed that they don't send anyone out on Sat or Sun. Was able to get an appt on Monday afternoon - no real harm done, but would have been nice if they were upfront on timeline (esp for "priority service" per my service contract). Technician very quickly identified the core issue and getting an estimate for a new system one day later. Overall, pretty happy with Polar Bear - customer service very pleasant, technicians on-time and very nice / to the point.

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Tracy Roman, Two years ago

We had a great experience with Polar Bear. We called them in the middle of a heat wave and they had a technician out to us the next day. The technician was on-time, courteous and quick. He diagnosed the problem in a few minutes, fixed it on the spot, and made recommendations for future maintenance of our system. Also, the employee who answered the phone and scheduled the visit was very courteous and helpful. All in all, we are extremely satisfied and will use them in the future for any heating and AC problems.

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Steve Piccirelli, Two years ago

great to work with contractor to contractor!!

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Steve Piccirelli, Two years ago

great to work with contractor to contractor!!

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Jeffrey Leighton, 3+ years ago

They did a great job installing a new boiler and new central air conditioning for a large rowhome in DC. I would highly recommend their services if you are looking for a knowledgeable, reliable, and local HVAC company. Their prices were very reasonable as well and I will plan on working with them again for future HVAC needs.

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Nancy Bates, 3+ years ago
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Alan Levine, 3+ years ago
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Mike Groves, 3+ years ago

I am thrilled with the superb job that Edwin & Carlos did replacing the furnace at my home in Arlington. They are good guys, as well as excellent Technicians. The new furnace is cranking, the installation looks magnificent. They didn't leave one speck of dirt or dust behind, despite relocating my thermostat onto another piece of wall.
Their communication was impressive. They called me when they were arriving, and they were right on time as promised. They kept me apprised as the day went on. They are total professionals. I have referred your company to many other people & entities, residential & commercial, and I will continue to recommend Polar Bear HVAC with great enthusiasm.
It is difficult to find honest, ethical, reasonably-priced firms that perform excellent work. Your locally owned company is truly one of those firms that has a standard of excellence that is far beyond every HVAC company that I've ever dealt with in the past 30 years here in northern Virginia.
Many thanks!

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Tony Kowaleski, 3+ years ago

I have used Polar Bear Air now on 2 separate occasions and have been very pleased with their service. They are very quick to respond and get a tech out for service to diagnose the problem and recommend what is needed. For 1 of the calls it was a loose wire and he showed us how to check it in the future to save the cost of a service call. Highly recommend.

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