Testimonials
Very friendly team and easy to schedule. Purchased the 2x annual service contract. The first AC inspection went smoothly, although the technician didnt really clean anything (just made sure everything in working order). Suggested I use a hose to clean the condenser on my own - had hoped they would do this.
My unit started leaking a few months later, causing some minor flooding in my basement. Had to call Polar Bear a few times over the weekend before they confirmed that they don't send anyone out on Sat or Sun. Was able to get an appt on Monday afternoon - no real harm done, but would have been nice if they were upfront on timeline (esp for "priority service" per my service contract). Technician very quickly identified the core issue and getting an estimate for a new system one day later. Overall, pretty happy with Polar Bear - customer service very pleasant, technicians on-time and very nice / to the point.
We had a great experience with Polar Bear. We called them in the middle of a heat wave and they had a technician out to us the next day. The technician was on-time, courteous and quick. He diagnosed the problem in a few minutes, fixed it on the spot, and made recommendations for future maintenance of our system. Also, the employee who answered the phone and scheduled the visit was very courteous and helpful. All in all, we are extremely satisfied and will use them in the future for any heating and AC problems.
great to work with contractor to contractor!!
I have used Polar Bear Air now on 2 separate occasions and have been very pleased with their service. They are very quick to respond and get a tech out for service to diagnose the problem and recommend what is needed. For 1 of the calls it was a loose wire and he showed us how to check it in the future to save the cost of a service call. Highly recommend.
Problem was diagnosed and technician had to come back with part 2 days later. Friendly service, pricing seemed competitive.
Great service very reliable and on time
Excellent service, expert work. I feel secure knowing that Polar Bear is maintaining and servicing my A/C and furnace.
Just began contracting with Polar Bear and I'm very pleased with their process and people! Courteous and prompt as well as professional.