Testimonials
Very professional courtesy--- we certainly appreciate it. The equipment is humming along nicely!
Your welcome messages round out my total satisfaction with Polar Bear and its people.
All of you, James and Sherry and Melissa were always prompt, informative, patient and professional every time I had a question about various aspects of the project, and I had a number of them.
I thank you all three of you for your competence and responsiveness, which made it all vastly easier as well as always pleasant.
This fall, when my 20 year old gas boiler would not fire up upon first use, I contacted Polar Bear to take a look. Their response was incredibly quick, with a tech dispatched on Monday afternoon based on a Sunday evening email. The tech arrived promptly, worked efficiently, was knowledgeable and willing to answer all my questions on boiler operation. Fortunately, the problem turned out to be minor (pilot light out), but it is re-assuring to know I can confidently turn to Polar Bear when I have HVAC needs.
Fast, efficient, friendly, effective.
Very friendly team and easy to schedule. Purchased the 2x annual service contract. The first AC inspection went smoothly, although the technician didnt really clean anything (just made sure everything in working order). Suggested I use a hose to clean the condenser on my own - had hoped they would do this.
My unit started leaking a few months later, causing some minor flooding in my basement. Had to call Polar Bear a few times over the weekend before they confirmed that they don't send anyone out on Sat or Sun. Was able to get an appt on Monday afternoon - no real harm done, but would have been nice if they were upfront on timeline (esp for "priority service" per my service contract). Technician very quickly identified the core issue and getting an estimate for a new system one day later. Overall, pretty happy with Polar Bear - customer service very pleasant, technicians on-time and very nice / to the point.
We had a great experience with Polar Bear. We called them in the middle of a heat wave and they had a technician out to us the next day. The technician was on-time, courteous and quick. He diagnosed the problem in a few minutes, fixed it on the spot, and made recommendations for future maintenance of our system. Also, the employee who answered the phone and scheduled the visit was very courteous and helpful. All in all, we are extremely satisfied and will use them in the future for any heating and AC problems.
great to work with contractor to contractor!!
I have used Polar Bear Air now on 2 separate occasions and have been very pleased with their service. They are very quick to respond and get a tech out for service to diagnose the problem and recommend what is needed. For 1 of the calls it was a loose wire and he showed us how to check it in the future to save the cost of a service call. Highly recommend.