Testimonials
Problem was diagnosed and technician had to come back with part 2 days later. Friendly service, pricing seemed competitive.
Great service very reliable and on time
Excellent service, expert work. I feel secure knowing that Polar Bear is maintaining and servicing my A/C and furnace.
Just began contracting with Polar Bear and I'm very pleased with their process and people! Courteous and prompt as well as professional.
Great service! Starting with the office who was accommodating and able to coordinate me with a technician in only a few hours (not sure if that is typical). Angel my technician was very pleasant and knowledgeable about my unit and was able to quickly troubleshoot and resolve the issue. Price was also reasonable and structure straightforward and explained to me. Many thanks!
I highly recommend Polar Bear Air Conditioning and Heating for AC installation. I own a 1913 row house in Washington DC and after eight long hot summers, I finally decided to have central AC installed. After getting estimates from multiple companies in the area, I decided on Polar Bear. Joe Kelly, the owner, provided exceptional ideas for installing central air in my older home. The duct work went through the attic and walls, so no exterior ducts with drywall were needed. Mr. Kelly offered the best, most competitive price.
Communication with Mr. Kelly and his crew was easy. I didn't have any concerns about the crew working in my house and they were respectful of my space and pets. The project was completed ahead of schedule.
I'm very pleased with this investment of AC from Polar Bear and look forward to enjoying a cool, comfortable house next summer.
Thank you Polar Bear! We love this follow up, and remain thrilled with your service
Edwin and Rudulfo came by install a new HVAC/Heat Pump System and did an outstanding job. Very professional and knowledgeable. Clean efficient work and we're very informative. If you have any heating/cooling needs be sure to call Polar Bear Air Conditioning and Heating!
Polar Bear deserves EVERY STAR possible for the level of customer service, quality of work, and honesty that they provide to their clients. Joe Kelly, the owner, is genuinely one of the most knowledgable and helpful people we've ever worked with. You can tell that he truly cares about his clients and his team and that's what makes ALL THE DIFFERENCE because they all go above and beyond to actually meet your needs rather than just trying to sell you on some high-end unit.
We feel very lucky and thankful that we came across Joe and his team two years ago when one of our furnaces died during the middle of a horrible snowstorm. We had several companies try to overcharge us and up-sell us on more expensive units than we needed. Thankfully, Joe came out and provided us with an honest assessment of our needs and options and gave us an incredibly fair quote. His team installed the new furnace the next day!
Since then, we've gone back to Polar Bear to replace our second furnace and both of our AC units (all were 15+ years old). Each and every time, Joe gave us an honest assessment, a fair quote, and his team always came in and got the job done without leaving a trace (even in the middle of a snow storm and the pouring rain, they even brought their own shoe covers!!). They are always considerate and stand by their work! A huge shout out to Edwin, Rodolfo, John, Angel, and the rest of the team for such amazing work.
Our only wish is that Polar Bear provided other home services because it's difficult to find such trustworthy companies/contractors in DC. We will always use Polar Bear for our HVAC needs and would highly recommend them for yours, too!