Testimonials
Polar Bear deserves EVERY STAR possible for the level of customer service, quality of work, and honesty that they provide to their clients. Joe Kelly, the owner, is genuinely one of the most knowledgable and helpful people we've ever worked with. You can tell that he truly cares about his clients and his team and that's what makes ALL THE DIFFERENCE because they all go above and beyond to actually meet your needs rather than just trying to sell you on some high-end unit.
We feel very lucky and thankful that we came across Joe and his team two years ago when one of our furnaces died during the middle of a horrible snowstorm. We had several companies try to overcharge us and up-sell us on more expensive units than we needed. Thankfully, Joe came out and provided us with an honest assessment of our needs and options and gave us an incredibly fair quote. His team installed the new furnace the next day!
Since then, we've gone back to Polar Bear to replace our second furnace and both of our AC units (all were 15+ years old). Each and every time, Joe gave us an honest assessment, a fair quote, and his team always came in and got the job done without leaving a trace (even in the middle of a snow storm and the pouring rain, they even brought their own shoe covers!!). They are always considerate and stand by their work! A huge shout out to Edwin, Rodolfo, John, Angel, and the rest of the team for such amazing work.
Our only wish is that Polar Bear provided other home services because it's difficult to find such trustworthy companies/contractors in DC. We will always use Polar Bear for our HVAC needs and would highly recommend them for yours, too!
Prompt, efficient service at a reasonable price. We needed an ancient heat pump replaced. Polar Bear responded in a few days with a proposal and did the work a few days later. The workers were pleasant, worked fast, explained everything to us (and answered our questions) and hardly made any mess at all (and cleaned up what they did create). The system has been working great and we would recommend them to anyone.
No heat and it was cold! Polar Bear came within hours and within the window they told me. The technician was helpful and very efficient. The whole process was quick and easy, including calling for an appointment.
I needed a new boiler to be installed and everything about the process was excellent from the engineer to the technicians . Everything went very smoothly and quickly. I was given great advice, great options and a great price.. I would highly recommend this company and give it 5 out of 5 stars.
This company was able to obtain and provide a very difficult installation of an entire new system the same day at a very competitive price in a very confined area within an historic townhouse. Other companies claimed the required units were difficult to locate and were not eager to do the installation. They were most accommodating and neat and did a fine job.
Your technician was great. in addition to figuring out the problem and fixing it quickly, he was very careful with my house and it's narrow stairwell. I also appreciate the scheduler making an appointment for me so quickly.
Merci! Everyone was excellent. Please keep up the wonderful service and personal touch. It's rare in this world.
Your technicians were great and very respectful. We are no longer dreading the summer heat!
Thanks so much for the great service!